PP007-OT: Manage your Customers Experience of Everything
Come for a day, stay for the weekend in our Nation's Capital! In this session, we will work together to share successes and challenges in managing EVERYTHING your customer experiences of your company. Your Marketing Message (web, social, print media, trucks, uniforms, place of business?) Communication (every phone call, voice mail, email, contracts, interaction with employees etc), Unique Offering (product/service quality/warranty / attention to detail, unique signature), Relationship Building (sense of humour, respect, professionalism, negotiation, encounters with employees, collaboration, 'connecting'). Where are the balls dropping? Where are the 'service failures'? Where are your greatest successes? Who are your 'right fit' customers (and why)? Where can you improve? What resources can you share?
LO member price: $100.00
Non-member price: $240.00
Maximum participants: 30
Location: Les Suites Hotel, Ottawa 130 Besserer Street, Ottawa for directions only call 1-800-267-1989
Instructor: Jacki Hart
Date: Friday September 23, 2016 12:00 pm - 5:00 pm
Seminars main menuCome for a day, stay for the weekend in our Nation's Capital! In this session, we will work together to share successes and challenges in managing EVERYTHING your customer experiences of your company. Your Marketing Message (web, social, print media, trucks, uniforms, place of business?) Communication (every phone call, voice mail, email, contracts, interaction with employees etc), Unique Offering (product/service quality/warranty / attention to detail, unique signature), Relationship Building (sense of humour, respect, professionalism, negotiation, encounters with employees, collaboration, 'connecting'). Where are the balls dropping? Where are the 'service failures'? Where are your greatest successes? Who are your 'right fit' customers (and why)? Where can you improve? What resources can you share?
LO member price: $100.00
Non-member price: $240.00
Maximum participants: 30
Location: Les Suites Hotel, Ottawa 130 Besserer Street, Ottawa for directions only call 1-800-267-1989
Instructor: Jacki Hart
Date: Friday September 23, 2016 12:00 pm - 5:00 pm