LBM026: Customer Service: Back to Basics for Extraordinary Success
When is the last time you experienced exceptional customer service? The memory stands out in your mind because it’s rare. An attention to meeting the needs of your customers will create service loyalty. Building client relationships begins before the first sale. The small and large group activities, case studies and group discussions in this semnar are designed for all Landscape Ontario members. Participants will outline a personal strategy for increasing potential business contacts,identify trust-building behaviours that will support customer loyalty,select best practices in customer service that fit individual strengths and company needs, practice pinpointing client needs and learn responses to difficult customer-related situations, as well as practices that support a customer-focused culture.

LO member price: $115.00
Non-member price: $192.00
Maximum participants: 25
Location: LO Home Office, Milton
Date: Thursday March 1, 2012 9:00 am - 3:30 pm