| Manage Your Customer's Experience of Everything September 23, 2016 Noon. - 5:00p.m. Les Suites Hotel, Ottawa 130 Besserer Street, Ottawa for directions only call 1-800-267-1989 Peer to Peer Network Session Fee: LO member price: $100.00 Non-member price: $240.00 Maximum participants: 30  |
 |
Join a session of lively networking and discussion targeting
your thought process about your business goals, planning,
changes and challenges.
Come for a day, stay for the weekend in our Nation's Capital!
In this session, we will work together to share successes and challenges in managing EVERYTHING your customer experiences of your company.
Your Marketing Message (web, social, print media, trucks, uniforms, place of business?)
Communication (every phone call, voice mail, email, contracts, interaction with employees etc),
Unique Offering (product/service quality/warranty / attention to detail, unique signature),
Relationship Building (sense of humour, respect, professionalism, negotiation, encounters with employees, collaboration, 'connecting').
Where are the balls dropping? Where are the 'service failures'? Where are your greatest successes?
Who are your 'right fit' customers (and why)? Where can you improve? What resources can you share?
The Peer to Peer network is based on sharing, participation
and contribution.
| Our Pledge to each other is:
To honour confidentiality,
To respect vulnerability To offer sincere advice To rise above judgement To inspire peers with hope Our Commitment to our Network is:
To participate regularly in online discussions
To engage in Face to Face sessions – ensuring success for all To follow up when we say we will. |
 |
Not yet a Peer to Peer Network Member? To join the Network: Click HERE and choose Join.
Your request will be processed quickly; you can then start sharing with your peers, as well as learning from their experience. The Network is for business owners and upper management.
