London Chapter November meeting 2016

August 25, 2016

Join the London Chapter for the November meeting

Customer Communication: Treat customers like they want to be treated

Have you ever noticed that some clients want explicit detail while others only want to see the pretty designs? If you want to learn how to read the signs of preferred customer interaction then this workshop is for you.

This interactive workshop is designed for landscape designers and landscaping professionals that want to:

Understand why some people want only the big picture while others want to see detailed plant listings
Identify which clients want to know who you've worked with while others only want to know when you will complete the design
People have a preferred Communication Style and Decision Making Process do you know what they are?
Learn this four model Communication and Decision Making Theory called Extended DISC and how it can dramatically improve your level of customer service with your clients

Andrew Wall from Sandler Training, the world's largest management and leadership development and sales development company, will share how to identify these communication styles and how to adjust your approach to increase your effectiveness. In Customer Service and Sales, it is our responsibility to know yourself, identify other people's preferred styles and Adjust and Adapt.This workshop will provide you with these tools.

Where

Chelsea Room, Lamplighter Inn, 591 Wellington Rd, London

When

Tuesday November 22
Dinner and networking from 5:30 to 6:30 p.m. with the meeting to follow

Members are encouraged to bring a potential new member to monthly chapter meetings.

For more information please contact Wendy Harry at wharry@landscapeontario.com or Myscha Burton at myscha@landscapeontario.com or call 1-800-265-5656 ext. 2333.

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